A.將焦點(diǎn)轉(zhuǎn)移到服務(wù)對(duì)象的沉默B.對(duì)服務(wù)對(duì)象作出情緒反應(yīng)C.說出服務(wù)對(duì)象的抗拒D.說出服務(wù)對(duì)象的擔(dān)心
A.自我增強(qiáng)B.自我監(jiān)控C.自我酬賞D.自我訂約
A.避免不適當(dāng)?shù)脑儐?br/>B.避免是或否的問題C.避免混亂的問題D.避免多重問題