A.I’m sorry. B.I’m sorry to have kept you waiting. C.I’m sorry to be kept waiting. D.Sorry to wait so long.
A.Would you please refrain from smoking here? B.Not smoke. C.Would you stop from smoking here? D.Don’t smoke here, OK?
A.順應(yīng)賓客的要求 B.只要賓客的要求對經(jīng)營有利可圖,就盡可能地滿足 C.耐心解釋,當賓客意識到失禮時,以寬容的姿態(tài)對待 D.將賓客的要求放在一邊,不予理睬或轉(zhuǎn)移話題